Luxury Hotel — Grand Palace Hotel
42% Revenue Uplift for 5-Star Lagos Hotel
42%
Revenue Increase
48%
Direct Bookings
18%
Staff Turnover
The Challenge
The hotel was experiencing declining RevPAR, high OTA dependency (85%) and staff turnover of 40% annually.
Our Solution
We implemented a full revenue management strategy, migrated to a modern PMS, redesigned the direct booking engine and launched a comprehensive staff training programme.
The Results
Within 12 months: RevPAR increased by 42%, direct bookings grew from 15% to 48%, and staff turnover dropped to 18%.
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